Terms and Conditions

Our Terms & Conditions do not supersede your statutory rights under the Sale of Goods acts: they are merely designed to clarify the principles and procedures by which we operate. In any event, we aim to serve our customers squarely & fairly and - should a dispute arise - we will always seek to find a speedy and amicable solution to the problem.

Currency & Payments

All transactions are quoted & conducted in £ Sterling. Our preferred way of paying is via Credit or Debit Card Transaction or you can also send a Cheque or Postal Order separately to the address provided In Accordance with EU e-commerce distance shopping security legislation (called the Payment Card Industry Data Security Standard) all debit and credit card transactions are processed at the time of placing an order through the secure system.

Invoices & Receipts

We send a receipt with all orders except those sent to third parties as Gifts. In these cases we send a separate receipt direct to the purchaser.

VAT

Piggery Pottery is not VAT registered.

Shipping Methods

Parcels are sent to addresses by our designated carrier.

Carriage Costs

For the UK, the final price quoted on the payments page is the price of the goods including delivery to the stated UK destination. Please contact us if you require special delivery services, prices for which will be quoted upon request.

Unwanted Goods for refund or exchange?

Piggery Pottery operates a full, no-quibble Returns Policy. If you don't like what you've bought, simply return to us post-paid with the receipt we sent you, plus details of your reason for return. All goods and packaging must be returned in the condition which they were supplied. We will refund the full value of the goods immediately, or exchange if preferred. Please note the cost of the shipping cannot be refunded but in the event of the goods being faulty or a damage claim is supported, we will also refund monies to cover return shipping costs. Refunds will normally be made by cheque.

You are entitled to a full refund within 7 working days from delivery date.

Unfortunately we cannot refund personalised goods unless they are damaged, faulty, or not as described. Please contact us with any questions.

Cancellation

You have the right to cancel your order within 7 working days of receipt without giving a reason. If you wish to exercise this right, please return the goods to us post-paid with the receipt we sent you, plus details of your reason for return. We will then refund the value of the goods within 30 days, by cheque.

Unfortunately you cannot cancel personalised goods orders after 24 hours.

Damaged Goods

Unfortunately, we are not responsible for damage which occurs when the goods have been handed to the postal or courier service. However, should you be unfortunate enough to receive damaged goods, let us know immediately. Please retain all relevant documentation so that we can make an insurance claim against the carrier's insurers. If the parcel you receive is battered, please note the fact on the delivery note, even before you open the package to examine the contents. If you are unable to open the damaged package in the presence of the carrier, make sure that you sign for it as "Damaged package; goods not yet inspected" to warn the carrier that a claim may follow.

Quality of Goods & Fitness for Purpose

The goods we supply are generally original manufacturer's stock suitable for the purposes described in our catalogue or on this website, provided that items are used in accordance with any instructions supplied and in accordance with good and normal practice.

Title to the Goods

Title for goods belongs to Piggery Pottery until your full payment is cleared, at which point it transfers to you in its entirety. Copyright of the works belongs to Piggery Pottery, and the works may not be replicated in any way.

Unavailable Goods

In the event that we cannot ship your whole order within 2 weeks  of receipt, we will usually dispatch a part order and notify you with that order in regard to items delayed through lack of stock. In the unlikely event that we are unable to supply you choice of goods for some while or at all, we will contact you for instructions. Providing a telephone number or e-mail address with your order makes it easier for us to contact you in this event.

Contacting Us

Please ring 01286 871931 between 9am and 5 pm alternatively write to Piggery Pottery, Ddol Helyg, Cwm Y Glo, Caernarfon, Gwynedd, LL55 4DA or E-mail sales@piggerypottery.co.uk